@import "https://fonts.googleapis.com/css2?family=Inter:wght@300;400;500;600;700;800;900&family=Heebo:wght@300;400;500;600;700;800;900&display=swap";
:root{--bg-base:#0f1115;--bg-primary:#15181e;--bg-secondary:#1d2128;--bg-card:#15181e;--bg-card-hover:#191c23;--bg-elevated:#252a33;--border:#2d323c;--border-hover:#3e4552;--border-active:#3b82f6;--text-primary:#f8fafc;--text-secondary:#94a3b8;--text-muted:#64748b;--accent-primary:#3b82f6;--accent-secondary:#0ea5e9;--accent-green:#10b981;--accent-red:#ef4444;--accent-yellow:#f59e0b;--gradient-brand:linear-gradient(135deg, #2563eb 0%, #3b82f6 100%);--gradient-green:linear-gradient(135deg, #059669 0%, #10b981 100%);--liquid-bg:var(--bg-base);--glass-bg:#15181ed9;--glass-border:var(--border);--glass-blur:blur(12px);--shadow-sm:0 1px 2px #0006;--shadow-md:0 4px 6px -1px #00000080, 0 2px 4px -1px #0000004d;--shadow-glow:none;--shadow-glow-cyan:none;--sidebar-width:260px}*,:before,:after{box-sizing:border-box;margin:0;padding:0}html{scroll-behavior:smooth;height:100%}body{background:var(--bg-base);color:var(--text-primary);-webkit-font-smoothing:antialiased;direction:rtl;min-height:100vh;font-family:Inter,Heebo,-apple-system,sans-serif}::-webkit-scrollbar{width:6px}::-webkit-scrollbar-track{background:0 0}::-webkit-scrollbar-thumb{background:#8b5cf64d;border-radius:6px}::-webkit-scrollbar-thumb:hover{background:var(--accent-primary)}.glass-card{background:var(--bg-card);border:1px solid var(--border);box-shadow:var(--shadow-sm);border-radius:12px;transition:border-color .2s,box-shadow .2s;position:relative;overflow:hidden}.glass-card:hover{border-color:var(--border-hover);box-shadow:var(--shadow-md)}.stat-card{background:var(--bg-card);border:1px solid var(--border);cursor:default;border-radius:12px;padding:24px;transition:border-color .2s,box-shadow .2s;position:relative;overflow:hidden}.stat-card:before{content:"";background:var(--accent-primary);height:3px;position:absolute;top:0;left:0;right:0}.stat-card:hover{border-color:var(--border-hover);box-shadow:var(--shadow-md)}.stat-card.green:before{background:var(--accent-green)}.stat-card.red:before{background:var(--accent-red)}.badge{letter-spacing:.2px;border-radius:6px;align-items:center;gap:6px;padding:4px 10px;font-size:12px;font-weight:700;display:inline-flex}.badge-active{color:#10b981;background:#10b98126}.badge-closed{background:var(--bg-elevated);color:var(--text-secondary)}.badge-escalated{color:#ef4444;background:#ef444426}.badge-waiting{color:#f59e0b;background:#f59e0b26}.sidebar{background:var(--bg-primary);border-left:1px solid var(--border);width:var(--sidebar-width);z-index:50;flex-direction:column;min-height:100vh;padding:32px 20px 24px;display:flex;position:fixed;top:0;right:0}.sidebar-logo{letter-spacing:2px;color:var(--text-primary);border-bottom:1px solid var(--border);margin-bottom:24px;padding:0 10px 28px;font-size:24px;font-weight:900}.sidebar-section-label{letter-spacing:1px;text-transform:uppercase;color:var(--text-muted);margin:20px 0 8px;padding:0 14px;font-size:11px;font-weight:800}.sidebar-link{color:var(--text-secondary);border-radius:8px;align-items:center;gap:12px;margin-bottom:4px;padding:10px 14px;font-size:14px;font-weight:500;text-decoration:none;transition:background .15s,color .15s;display:flex}.sidebar-link:hover{background:var(--bg-elevated);color:var(--text-primary)}.sidebar-link.active{background:var(--bg-elevated);color:var(--text-primary);box-shadow:inset -3px 0 0 var(--accent-primary);font-weight:600}.sidebar-icon{opacity:.9;text-align:center;min-width:24px;font-size:18px}.sidebar-footer{border-top:1px solid var(--border);margin-top:auto;padding-top:20px}.main-content{margin-right:var(--sidebar-width);min-height:100vh;padding:40px 48px}.page-header{justify-content:space-between;align-items:flex-end;margin-bottom:40px;display:flex}.page-title{color:var(--text-primary);letter-spacing:-.5px;font-size:32px;font-weight:900;line-height:1.2}.page-subtitle{color:var(--text-secondary);margin-top:6px;font-size:15px;font-weight:500;line-height:1.5}.data-table{border-collapse:separate;border-spacing:0;width:100%}.data-table th{text-align:right;text-transform:uppercase;letter-spacing:1px;color:var(--text-muted);background:0 0;border-bottom:1px solid #ffffff1a;padding:14px 20px;font-size:12px;font-weight:800}.data-table td{color:var(--text-secondary);border-bottom:1px solid #ffffff08;padding:16px 20px;font-size:14px;transition:all .2s}.data-table td:first-child{color:var(--text-primary);font-weight:600}.data-table tr:hover td{background:#ffffff0a}.data-table tr:last-child td{border-bottom:none}.chat-bubble{max-width:75%;box-shadow:var(--shadow-sm);border-radius:18px;padding:14px 20px;font-size:14px;line-height:1.6;animation:.3s cubic-bezier(.175,.885,.32,1.275) slideInUp}.chat-bubble.inbound{color:var(--text-primary);-webkit-backdrop-filter:blur(10px);backdrop-filter:blur(10px);background:#ffffff14;border:1px solid #ffffff1a;border-bottom-right-radius:6px;margin-left:auto}.chat-bubble.outbound{background:var(--gradient-brand);color:#fff;border:1px solid #8b5cf666;border-bottom-left-radius:6px;margin-right:auto;box-shadow:0 4px 15px #8b5cf64d}.btn{cursor:pointer;white-space:nowrap;border:1px solid #0000;border-radius:8px;outline:none;justify-content:center;align-items:center;gap:8px;padding:10px 18px;font-family:inherit;font-size:14px;font-weight:600;text-decoration:none;transition:all .2s;display:inline-flex}.btn-primary{background:var(--accent-primary);color:#fff;box-shadow:0 1px 2px #0000001a}.btn-primary:hover{background:#2563eb;transform:translateY(-1px)}.btn-ghost{background:var(--bg-secondary);border:1px solid var(--border);color:var(--text-secondary)}.btn-ghost:hover{background:var(--bg-elevated);border-color:var(--border-hover);color:var(--text-primary)}.btn-danger{color:#ef4444;background:#ef44441a;border:1px solid #ef44444d}.btn-danger:hover{background:#ef444433;border-color:#ef444480}.input,.select,.textarea{background:var(--bg-base);border:1px solid var(--border);width:100%;color:var(--text-primary);direction:rtl;border-radius:8px;outline:none;padding:12px 16px;font-family:inherit;font-size:14px;transition:border-color .2s,box-shadow .2s}.input::placeholder,.textarea::placeholder{color:var(--text-muted)}.input:focus,.select:focus,.textarea:focus{border-color:var(--accent-primary);box-shadow:0 0 0 3px #3b82f626}select option{background:var(--bg-elevated);color:var(--text-primary)}.progress-track{background:#ffffff0d;border-radius:99px;height:8px;overflow:hidden;box-shadow:inset 0 1px 3px #00000080}.progress-fill{background:var(--gradient-brand);border-radius:99px;height:100%;transition:width 1s cubic-bezier(.4,0,.2,1);position:relative;overflow:hidden}.progress-fill:after{content:"";background:linear-gradient(90deg,#0000,#ffffff4d,#0000);animation:2s infinite shimmer;position:absolute;inset:0}@keyframes slideInUp{0%{opacity:0;transform:translateY(15px)}to{opacity:1;transform:translateY(0)}}@keyframes fadeIn{0%{opacity:0}to{opacity:1}}@keyframes pulse{0%,to{opacity:1}50%{opacity:.5}}@keyframes glowPulse{0%,to{box-shadow:0 0 15px #8b5cf64d}50%{box-shadow:0 0 35px #8b5cf699}}@keyframes shimmer{0%{transform:translate(-100%)}to{transform:translate(100%)}}.animate-pulse-slow{animation:3s ease-in-out infinite pulse}.animate-fade-in{animation:.4s fadeIn}.animate-slide-in{animation:.4s slideInUp}.skeleton{background:linear-gradient(90deg,#ffffff08 25%,#ffffff14 50%,#ffffff08 75%) 0 0/200%;border-radius:12px;animation:1.5s linear infinite shimmer}.text-gradient{background:var(--gradient-brand);-webkit-text-fill-color:transparent;-webkit-background-clip:text;background-clip:text}.text-gradient-warm{background:var(--gradient-green);-webkit-text-fill-color:transparent;-webkit-background-clip:text;background-clip:text}.status-dot{border-radius:50%;flex-shrink:0;width:10px;height:10px;display:inline-block}.status-dot.active{background:#10b981;box-shadow:0 0 8px #10b981cc}.status-dot.waiting{background:#f59e0b;box-shadow:0 0 8px #f59e0bcc}.status-dot.closed{background:#ffffff4d}.status-dot.escalated{background:#f43f5e;animation:1s infinite pulse;box-shadow:0 0 8px #f43f5ecc}.modal-overlay{-webkit-backdrop-filter:blur(12px);backdrop-filter:blur(12px);z-index:999;background:#000c;justify-content:center;align-items:center;animation:.3s fadeIn;display:flex;position:fixed;inset:0}.modal-box{width:min(600px,90vw);box-shadow:0 30px 80px #000c, var(--shadow-glow);background:#0a0a1af2;border:1px solid #8b5cf666;border-radius:24px;padding:40px;animation:.4s cubic-bezier(.175,.885,.32,1.275) slideInUp}.empty-state{color:var(--text-muted);text-align:center;flex-direction:column;justify-content:center;align-items:center;gap:16px;padding:80px 20px;display:flex}.empty-state-icon{opacity:.6;filter:drop-shadow(0 0 20px #ffffff1a);font-size:56px}.empty-state-title{color:var(--text-secondary);font-size:18px;font-weight:800}.empty-state-desc{max-width:300px;font-size:14px;line-height:1.6}@media (max-width:900px){.sidebar{display:none}.main-content{margin-right:0;padding:24px}}